Alice

Shipping and Returns

1. Return Eligibility:

• You have 7 days from the date of delivery to return your sunglasses.
• Items must be in their original condition, unworn, and in the original packaging.

2. Return Process:

• To initiate a return, contact our customer service at customer@fadltrading.com.
• Once approved, a return shipping fee of 34 AED will be deducted from your refund amount.

3. Refunds:

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• The refund will be issued to the original payment method.

4. Non-Returnable Items:

• Customized or personalized items are not eligible for return.
• Wear item can’t be return.

5. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 48 hours for a replacement or refund.

6. Exchanges:

• Currently, we do not offer direct exchanges. Please return the item and place a new order.

FAQs

• What is the standard delivery time for orders?

Delivery will occur within 24 hours if stock is available; if not, please allow up to 7 days

• Do you offer express delivery options?

Yes, we offer express delivery for an additional fee. Please check during checkout for options.

• Is there a delivery fee?

Delivery is free for orders in UAE; otherwise, a standard fee applies for GCC

• How can I track my order?

Once your order is shipped, you'll receive a tracking link via email.

• What should I do if my order doesn't arrive on time?

Please contact our customer support team for assistance with delayed orders.

• What is your return policy?

We offer returns within a specified period, but please note that a return shipping fee may apply.

• Can I change my delivery address after placing an order?

If you need to change your address, please reach out to us as soon as possible.